Frequently Asked Questions at ModaXpressOnline.com
FREQUENTLY ASKED QUESTIONS AT MODA XPRESS
When shopping online, you might have some questions for our customer service support staff. However, please review the following Frequently Asked Questions for a quicker response to the common questions submitted by our customers:
1. Do you have a catalog?
Currently, ModaXpress does not offer a catalog. All of our merchandise is available online and is updated weekly.
2. Do you carry men's clothing?
No, unfortunately we do not carry men's clothing
3. Do you accept phone orders?
Yes, you can call us at 1-305-944-1616 if you would like to process your order over the phone.
4. Is this site secure?
ModaXpressOnline.com is protected by SSL technology that encrypts communications between the end-user and the server. This can be verified simply by looking at the URL on top of the browser. Notice how our domain begins with "https". If you see it, you know the site you're on is using a trusted SSL digital certificate - in other words, your connection is protected. ModaXpressOnline.com is tested daily for any viruses or hackers trying to infiltrate our system. We do not ask for any personal information such as birth date or Social Security numbers. We only ask for name, email, and address. ModaXpressOnline.com does not store any credit card information to protect buyers against internet fraud and will never disclose your information to any third parties.
5. Do you charge sales tax?
Sales tax will only be charged to customers shipping their order to any address located in the state of Florida, USA because ModaXpress has a physical address located in Florida.
6. Do you ship to PO Box and APO/FPO addresses?
Yes, we will gladly ship to PO boxes and APO/FPO addresses. Please refer to the shipping chart for prices.
7. How do I use a "Discount code?"
When you are ready to checkout, click on Checkout and begin the checkout process by filling out your information and choosing your shipping method. On the screen you will see a section to enter a promotion code. Enter the discount code you have been provided with and click the Apply button . Preview your order to make sure everything is correct and then finish checking out by filling out your credit card information. If you have any questions, please feel free to contact us.
8. Do I have to return the entire outfit if I only want to return part of it?
When you purchase a complete outfit, it will be broken down into its individual items in your order. Therefore, if you would like to return something from your order, simply follow the steps on returning merchandise. This way you can return what you don't like from the outfit and keep anything that you do like.
9. How do your sizes run?
Size charts can be found in the description of each item. Please keep in mind that we do not manufacture the clothes and thus some items might run differently from others. If the sizes on a particular item run smaller or larger than normal, it will be indicated in the description of the item. If in doubt or in between sizes, we recommend ordering a size larger. If you would like exact measurements for a particular item, simply contact us.
10. What if the item I am looking for is no longer on the website?
That means that the item has been sold out and will no longer be in stock. We usually do not re-order old merchandise to keep the style new and fresh.
11. How can I check on my order?
Click Here to locate your order. Simply put in your order number and email address and your order details will come up. If you do not have your order number, no worries! Just click on the "Lookup with email only" link and all of your order will be emailed to you.
12. What shipping method do you use?
We use UPS and the USPS to ship our packages.
13. Do you sell products made from real animal fur?
ModaXpressOnline.com is a fur free retailer. We do not and will not sell products made from real animal fur. Our company believes that fashion industry in today's society has many other outlets to show class and style and luxury without resorting to animal cruelty.
14. Will I receive a tracking number for my order?
Once your order is shipped, you will receive an email notification from ModaXpressOnline.com that your order has been shipped. This email will also contain your tracking number so that you can track your package at usps.com or ups.com.
15. How long does shipping take?
Orders are shipped within 1-2 business days unless there is a problem with the address and the buyer cannot be reached. Standard shipping usually takes about 5-8 business days, up to 10 business days and Priority shipping usually takes about 2-3 business days, up to 5 business days. If you would like Express Shipping, please contact us at firstname.lastname@example.org.
16. Do you ship international orders?
Yes. We ship to almost any location worldwide that has a valid mailing address. If you wish to have your order delivered to an address outside of the United States simply fill out your address accordingly and accurately at the checkout screen and we will be glad to accommodate your order as efficiently as possible. We ship to almost any destination worldwide. Shipping rates will depend on the destination country or region. In the event that we cannot ship to your location you will be notified by our customer service department.
17. Does the Free Shipping promotion apply to international orders too?
No, unfortunately, any free shipping promotion applies only to US orders. It does not apply to international or APO/AP addresses.
18. What is your return policy?
To read our return policy, please click here. In summary, we will accept all returns, excluding swimwear, intimates, and accessories, for a full refund or store credit excluding shipping and handling fees as long as you initiate your return within 30 days of receiving your package. If you have any particular questions regarding your return, please contact us at email@example.com.
19. Can I exchange an item(s) for a different size?
All requests for an exchange will be processed as a store credit request. Once we have received the item and have fully inspected it, a store credit gift card in the amount of the return will be created and you will be notified via email so that you can choose a new item with the store credit.
20. What is the difference between store credit and refund?
Store credit will be issued in the form of an electronic gift card and can be used immediately. A refund is a credit back to your original payment method. However, please allow up to 2 weeks for the refund to be processed and up to 1-2 billing cycles for the credit to appear on your credit card statement.
21. How do I use my store credit?
Store credit will be issued in the form of an electronic gift card, which is simply a 16 digit code that will be emailed to your email address on file. Simply go to our website and add the items you wish to purchase to your shopping cart. At the checkout screen there will be a section where you can enter gift card or promotional codes. Enter the gift card code in there and click Apply.
22. When will I receive my refund?
Once we receive your return, it takes up to 15 days for the return to be processed and for the card to be refunded. You will receive an email with the details of the refund from ModaXpressOnline.com Customer Service with a confirmation ID number.
23. Do you take debit cards and/or checks?
If you have a Visa or Mastercard logo on your debit card, you can use it as a credit card through our online secure checkout process. Currently we do not accept personal checks, money orders or cash. All orders must be processed using our online checkout options. Please do not send personal checks or cash by mail.
24. How do I pay with a money order or cashier's check?
Unfortunately, we do not accept Money Orders or Cashier's checks, but we do accept Visa, Mastercard, Discover, American Express and pre-paid cards.
25. How can I become a model for Moda Xpress?
Please email our customer service at firstname.lastname@example.org with previous modeling work and availability
26. How can I cancel my order?
If you wish to cancel your order, you may do so within 24 hours after placing your purchase. If you want to cancel your order after the initial 24 hour window, you will have to wait until you receive the item and ship it back to us in the original packaging in order to receive the full refund. You will be responsible for paying for your own shipping costs for returning your item.
If your question has not been answered, please feel free to contact us