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Return Policy at ModaXpressOnline.com

RETURN POLICY AT MODA XPRESS

We are determined to leave all of our customers 100% satisfied. Therefore, if you are unsatisfied with any items that you purchased, send it back for a complete refund or store credit. If you would like to return merchandise, you must request your RMA number with ModaXpressOnline.com no later than 30 days after receipt of the item(s), which is confirmed by the tracking number provided by our shipping company. All returns past 30 days after receipt of the item(s) will not be accepted for a refund. We reserve the right to refuse any return that does not meet our requirements including any signs of wear, odor, or damage. Please remember that this return policy applies to online purchases only made through ModaXpressOnline.com. Please see below for details: 

 

Final Sales: Accessories, swimwear, intimates, lingerie and item(s) purchased through "$7.99 FINAL SALE" category.

 

Cancellations: If you wish to cancel your order, you may do so within 24 hours after placing your purchase. If you want to cancel your order after the initial 24 hour window, you will have to wait until you receive the item and ship it back to us in the original packaging in order to receive the full refund. You will be responsible for paying for your own shipping costs for returning your item.

For all other items, we will happily accept returns for store credit or refund for any item that is returned in an unused condition with all original tags still present without any signs of wear, smoke or odor. Please make sure to accompany your return with the proper RMA number. Items returned without the RMA number or outside return policy guidelines will not be mailed back and will not be refunded.

Steps to return merchandise:

1. Click on My Account and log in with your email and password

2. Locate the order that has the item(s) that you would like to return and click on "Order Details"

3. At the bottom of the Order Details page, you will see a link to request a Return of Merchandise Authorization (RMA) number where you will see the items that you purchased in that order.

4. Check the boxes of the items that you would like to return and indicate the reason for your return as well as whether you would like a refund or store credit for your return.

5. Click Continue to request your RMA number.

6. DO NOT ship your package until you receive approval for your return and are provided with a valid RMA number

7. Once you receive the RMA number, pack and seal your return merchandise securely (in the original package if possible).Please note that you will be responsible for the return shipping costs. Shipping and handling charges are not refundable.

8. Mail the return package to:

 

Moda Xpress
Returns Department
19501 NE 10th Ave. Suite 106
North Miami, FL 33179

 

Once we have received the item and have fully inspected it, you will be contacted via email with the details of your store credit or refund.

Please remember that if you request a store credit, it will be available in your account instantly once your return is processed. Store credits can be applied to your next order and never expire. If you request for a refund, please allow 1-2 weeks for the refund to be processed and 1-2 billing cycles for the refund to appear on your credit card statement.

Shipping Charges on Returns:

1. In the event that the order is refused, unclaimed or returned to us due to incorrect or inaccurate address information, you will be responsible for ALL shipping charges and 15% restocking fee.

2. In the event that ModaXpressOnline.com has shipped an item(s) that was different from your original order, we will refund your return shipping cost in the form of a store credit. Subject to the following: If UPS ground is used, full amount will be reimbursed. If USPS Express or Priority services are used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent.

3. ModaXpressOnline.com inspects all items before shipping, therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear, smoke, and damage. In the event that the item returned does not match the original condition, the buyer will not receive any refund or store credit.

4. To ensure proper processing, indicate the reason for return as either "Defective" or "Wrong item or size shipped". If defective, please describe the defect and whether you would like the item replaced or instead store credit. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available and requested, will be shipped to you free of charge or store credit applied if preferred. If your exact replacement is out of stock, a store credit in the amount of the purchased item will be applied to your account.

5. The following occurrences are subject to 15% restocking fee:

  • Entire order is returned that was purchased through"FREE Standard Shipping on U.S. Orders"  promotion.

    The 15% restocking fee will be charged to the payment method originally used to cover the costs we incur related to the return of the merchandise.

    Shipping Charges on Returns:

    All international orders are responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned will receive a refund for the merchandise, but NOT duties, taxes or tariffs. 

    International Return Restrictions:

    All international orders are responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned will receive a refund for the merchandise, but NOT duties, taxes or tariffs.

     Please contact us if you have any questions about our return policy.

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