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Return Policy at ModaXpressOnline.com is Simple and Easy

We are determined to leave all of our customers 100% satisfied. Therefore, if you are unsatisfied with any items that you purchased, send it back for a complete refund or store credit within 30 days of receiving your order. Here are the steps to begin your return: 

1. Click on Return Portal here or at the bottom of our Home Page and log in with your email and password.

Step 1 of Return Portal

2. To initiate a new return click on the “REQUEST A NEW RETURN” button.

     2a. If you are checking on the status of a return that has already been requested you will see your return below the “REQUEST A NEW RETURN” button. You can click on this to view the status of your return.

3. To continue with requesting a new return, now select the item(s) that you wish to return and click on the “NEXT” button.

4. Select the quantity and a reason for your return from the drop down menu that best describes why you want to return the item(s), then click “NEXT”.

5. Select the desired method you wish to receive your refund, and click “NEXT”. Store credit will be issued in the form of an electronic gift card available for use immediately once your return has been processed. Refunds to the original payment method will take 10 to 15 days to process.

6. Review your selected choices and click “CONFIRM”

7. You will receive an email confirmation with instructions on how to return your item(s) once we receive your request.

Once we have received the item and have fully inspected it, you will be contacted via email with the details of your store credit or refund.

Please remember that if you request a store credit, it will be issued by email in the form of an electronic gift card available for use instantly, once your return is processed. Store credits can be applied to your next order and never expire. If you request a refund, please allow 1-2 weeks for the refund to be processed and 1-2 billing cycles for the refund to appear on your credit card statement.

If you would like to return merchandise, you must initiate the return process no later than 30 days after receipt of the item(s), which is confirmed by the tracking number provided by our shipping company. All returns past 30 days after receipt of the item(s) will not be accepted for a refund. We reserve the right to refuse any return that does not meet our requirements including any signs of wear, odor, or damage. Please remember that this return policy applies to online purchases only made through ModaXpressOnline.com. Please see below for details: 

Final Sales: Accessories, bodysuits, swimwear, intimates, lingerie and item(s) purchased through "$7.99 FINAL SALE" category.

Cancellations: If you wish to cancel your order, you may do so within 24 hours after placing your purchase. If you want to cancel your order after the initial 24 hour window, you will have to wait until you receive the item and ship it back to us in the original packaging in order to receive the full refund. You will be responsible for paying for your own shipping costs for returning your item.

For all other items, we will happily accept returns for store credit or refund for any item that is returned in an unused condition with all original tags still present without any signs of wear, smoke or odor. Items returned outside of our return policy guidelines will not be mailed back and will not be refunded.

 

Shipping Charges on Returns:

  1. In the event that the order is refused, unclaimed or returned to us due to incorrect or inaccurate address information, you will be responsible for ALL shipping charges and 15% restocking fee.
  2. In the event that ModaXpressOnline.com has shipped an item(s) that was different from your original order, we will refund your return shipping cost in the form of a store credit. Subject to the following: If UPS ground is used, full amount will be reimbursed. If USPS Express or Priority services are used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent.
  3. ModaXpressOnline.com inspects all items before shipping, therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear, smoke, and damage. In the event that the item returned does not match the original condition, the buyer will not receive any refund or store credit.
  4. To ensure proper processing, indicate the reason for return as either "Defective" or "Received Wrong Item". Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available and requested, will be shipped to you free of charge or store credit applied if preferred. If your exact replacement is out of stock, a store credit in the amount of the purchased item will be applied to your account.
  5. The following occurrences are subject to 15% restocking fee:
  • Entire order is returned that was purchased through "FREE Standard Shipping on U.S. Orders" promotion.

The 15% restocking fee will be charged to the payment method originally used to cover the costs we incur related to the return of the merchandise.

Original shipping fees are nonrefundable.

Customer are responsible for return shipping charges.

Lost Package Claims: In the event that a shipment gets lost in transit please contact our customer service department and they will assist you with filing a claim with the corresponding carrier. If your claim were to be denied, you can choose to be issued a replacement of the original items purchased or a store credit for the amount purchased.

International Return Restrictions:

All international orders are responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned will receive a refund for the merchandise, but NOT duties, taxes or tariffs.

 

Please contact us if you have any questions about our return policy by email at Support@Modaxpressonline.com or by phone 305-944-1616.

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