Moda Xpress FAQ Hub
General Store Info
Learn more about Moda Xpress, our values, and what makes us your go-to destination for trendy junior fashion.
What is Moda Xpress all about?
Moda Xpress is all about fit, comfort, and confidence. Our signature butt-lifting denim is designed to contour your shape, smooth your waist, and stay perfectly in place—so you never have to deal with gaps or uncomfortable stiffness. Just flattering styles made to move with you.
Is Moda Xpress committed to being fur-free?
Yes! We're proud to be a 100% fur-free retailer. All of our products are made without real animal fur, so you can shop with confidence knowing your style choices are cruelty-free.
Is my personal information secure on your website?
Absolutely! Your security is our priority. Our website uses SSL (Secure Socket Layer) encryption to protect all your personal and payment information. Look for the padlock icon in your browser for peace of mind.
How can I contact Moda Xpress customer service?
We'd love to hear from you! You can reach our friendly customer support team via email or through our Contact Us page. We typically respond within 24-48 business hours.
Do you have a physical store location?
Moda Xpress is primarily an online retailer, which allows us to offer amazing prices and a wide selection. Shop from the comfort of your home and enjoy our fast shipping options!
What makes Moda Xpress different from other fashion retailers?
Unlike most fashion brands, we focus on fit first. Our signature butt-lifting denim is designed with contouring waistbands, strategic stitching, and sculpting stretch that smooths your waist, eliminates back gaps, and enhances your shape. Instead of chasing trends, we focus on creating styles that actually fit and flatter—so you feel confident every time you wear them.
Ordering & Payments
Everything you need to know about placing orders, accepted payment methods, and checkout security.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later options through Afterpay and Shop Pay Installments. All transactions are securely processed with SSL encryption.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you ASAP! If you need to modify or cancel, please contact us immediately. Once an order has been shipped, we cannot make changes, but you can return items per our return policy.
How do I know my order was successfully placed?
You'll receive an order confirmation email immediately after checkout with your order number and details. If you don't see it, check your spam folder or contact us to verify your order status.
Is it safe to use my credit card on your website?
Yes! We use industry-standard SSL encryption to protect your payment information. Your card details are never stored on our servers and are processed through secure payment gateways.
Can I place an order over the phone?
We currently process all orders through our website to ensure accuracy and provide order tracking. Our site is easy to use on both desktop and mobile. If you have any questions or need help placing your order, you can reach a live team member Monday–Friday, 9am–5pm at (305) 944-1616.
Do you offer payment plans or buy now, pay later options?
Yes! We offer Shop Pay Installments, allowing you to split your purchase into 4 interest-free payments. Just select Shop Pay at checkout to see if you qualify.
Sizing Help
Our jeans and clothing are designed with junior sizing in mind. Find your perfect fit with these helpful tips!
What sizing system does Moda Xpress use?
We use junior sizing (1, 3, 5, 7, 9, 11, 13, 15, 17) for most of our jeans and some tops. Some items are available in S, M, L, XL. Junior sizes typically run smaller than misses/women's sizes, so check measurements carefully!
How do junior sizes compare to regular women's sizes?
Junior sizes are cut for younger body shapes and typically run 1-2 sizes smaller than women's sizes. For example, a junior size 7 is roughly equivalent to a women's size 4-6. Always refer to our size charts for the best fit.
What if I'm between sizes?
If you're between sizes, we recommend sizing up for a more comfortable fit, especially for our skinny jeans. Many of our jeans feature stretchy material (cotton/polyester/spandex blend) that molds to your body beautifully.
How do I measure myself for the best fit?
Use a soft measuring tape. For waist: measure around your natural waistline. For hips: measure around the fullest part. For inseam: measure from inner thigh to ankle. Compare these to our size charts on each product page.
Do your butt-lifting jeans fit differently?
Our signature butt-lifting jeans are designed to lift and shape! They may feel snug initially but will stretch with wear. The rise is typically around 9-10 inches, and inseams range from 29-31 inches depending on the style.
Can I exchange for a different size?
While we don’t process direct exchanges, you can easily return your item within 30 days for store credit and use it to reorder the correct size. Just make sure items are unworn with tags attached. See our Returns section for more details.
Shipping Information
Get the details on domestic and international shipping options, delivery times, and tracking your order.
How long does domestic shipping take?
Standard shipping within the US typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. Processing time is 1-3 business days before shipping.
Do you offer free shipping?
Yes! We frequently offer free shipping promotions on orders over a certain amount. Check our homepage banner or sign up for our email list to stay updated on current shipping deals and promotions.
Do you ship internationally?
International shipping availability and rates vary by destination. Enter your delivery address at checkout to see the options currently available for your location, or review our Shipping & Ordering page for details.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also log into your account or use our order tracking page to check your delivery status anytime.
What if my package shows delivered but I didn't receive it?
First, check around your delivery area, with neighbors, or at your building's mailroom. If still missing after 24 hours, contact us with your order number. If you have SavedBy Package Protection, you can file a claim directly.
Can I change my shipping address after ordering?
Please contact us immediately if you need to update your shipping address. We can only make changes before your order ships. Once in transit, the carrier cannot redirect packages.
What carriers do you use for shipping?
We ship all orders via USPS and UPS, depending on the destination and shipping method selected at checkout.
Returns & Exchanges
Shopping should be stress-free! Here's everything you need to know about our 30-day return policy.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Returns are accepted for store credit or refund. Original shipping costs are non-refundable.
Are there any items that cannot be returned?
Yes, bodysuits are final sale and cannot be returned due to hygienic reasons. All other items can be returned within our standard 30 day return window as long as they are unworn, unwashed, and have tags attached.
How do I start a return?
Visit our Returns page and enter your order number and email to initiate a return. You'll receive instructions and a return shipping label. Pack items securely and drop off at the designated carrier location.
Do I have to pay for return shipping?
Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your protection.
How long does it take to process my return?
Once we receive your return, please allow 5-7 business days for processing. You'll receive an email confirmation when your refund or store credit has been issued.
Can I exchange an item for a different style?
We recommend returning the original item for store credit, then placing a new order for the style you want. This ensures you get your new item quickly while we process your return.
What if I received a damaged or wrong item?
We're so sorry! Please contact us within 7 days of delivery with photos of the issue and your order number. We'll make it right with a replacement or full refund including shipping costs.
Store Credit, Gift Cards & Rewards
Learn about using store credit, purchasing gift cards, and earning points with Moda Rewards!
How does Moda Rewards work?
Moda Rewards is our free loyalty program! Earn points on every purchase, when you refer friends, on your birthday, and for social media engagement. Redeem points for discounts on future orders. Sign up is free and instant!
How do I earn points?
Earn 1 point per dollar spent on purchases. Bonus points are available for creating an account, following us on social media, writing reviews, and referring friends. Check your rewards dashboard for current earning opportunities!
How do I redeem my rewards points?
Log into your account and visit the Moda Rewards page to see your point balance and available rewards. Select your reward and apply it at checkout. Rewards cannot be combined with certain promotions.
Do you sell gift cards?
Yes! Moda Xpress gift cards make the perfect present for fashion lovers and can be purchased on our Gift Card page. Available in various denominations, they're delivered via email and never expire. Gift cards can be used on any purchase including sale items.
How do I use store credit?
Store credit is automatically applied to your account and can be used at checkout. Simply log into your account when shopping, and your available store credit will show as a payment option.
Can I combine store credit with other discounts?
Store credit can typically be combined with most promotions. However, some exclusions may apply during special sales events. The checkout page will show all applicable discounts.
Does my store credit or rewards points expire?
Rewards points expire 12 months after earning if there's no account activity. Store credit from returns does not expire. Keep your account active by shopping or engaging with the rewards program!
SavedBy Package Protection
Protect your order from loss, theft, or damage with SavedBy Package Protection—affordable peace of mind!
What is SavedBy Package Protection?
SavedBy is an optional package protection service you can add at checkout. For a small fee based on your order value, it covers your package against loss, theft, or damage during shipping. It's affordable peace of mind!
How much does SavedBy Package Protection cost?
The cost is based on your order total and starts as low as $1.67. The protection fee is shown at checkout before you complete your purchase. It's a small price for complete coverage!
What does SavedBy cover?
SavedBy covers packages that are lost in transit, stolen (including porch piracy), or arrive damaged. If something happens to your order, you can file a claim directly with SavedBy for a quick resolution.
How do I file a claim with SavedBy?
If your protected package is lost, stolen, or damaged, visit savedby.io to file a claim. You'll need your order information and details about the issue. Claims are typically processed within 24-48 hours.
Is SavedBy Package Protection required?
No, it's completely optional! You can choose to add it at checkout or skip it. However, without SavedBy, lost or stolen packages may not be eligible for replacement or refund.
What happens if I don't add SavedBy and my package is lost?
Without SavedBy, lost or stolen packages require an investigation with the carrier, which can take weeks with no guaranteed resolution. We recommend SavedBy for complete protection and peace of mind.